TOMA DE DECISIONES

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TOMA DE DECISIONES Door Mind Map: TOMA DE DECISIONES

1. TIPOS  DE TOMA DE DECISIONES

1.1. ESTRATÉGICAS

1.2. TÁCTICAS

1.3. SEGÚN EL GRADO DE CERTIDUMBRE

1.4. DECISIONES INDIVIDUALES Y COLECTIVAS

1.5. DECISIONES DE EMERGENCIA

2. PROCESO PARA LA TOMA DE DECISIONES

2.1. RECONOCE EL PROBLEMA

2.1.1. Situational Analysis / Drivers

2.1.1.1. What is driving us to do this?

2.1.1.2. SWOT Analysis

2.1.1.2.1. Strengths

2.1.1.2.2. Weaknesses

2.1.1.2.3. Opportunities

2.1.1.2.4. Threats

2.1.1.3. Customer Findings - What have we learned from customers?

2.1.2. Competitive Analysis

2.1.2.1. Do we have competitors and threats in these target markets with the proposed offerings?

2.1.2.2. What are our competitors doing and how are they positioning?

2.1.2.3. How do we position against each competitor?

2.1.3. Target Customer(s)

2.1.3.1. Buyer Profile

2.1.3.1.1. Title

2.1.3.1.2. Industry

2.1.3.1.3. Geography

2.1.3.1.4. Business Size

2.1.3.2. Influencer Profile

2.1.3.3. User Profile

2.1.3.4. What do customers want and need?

2.1.3.5. What business problems do each of these customers have?

2.1.4. Customer Segmentation

2.1.4.1. Which customers or sets of customers do we sell to?

2.1.4.2. What are the target market segments that we want to go after?

2.1.4.3. What are the distinct problems for each segment of the market?

2.1.5. Total Available Market

2.1.5.1. New Prospects

2.1.5.1.1. How much of each target segment have we penetrated?

2.1.5.1.2. How much opportunity is available in each target segment?

2.1.5.2. Existing Customers

2.1.5.2.1. Can we up-sell existing customers?

2.2. ANALIZA EL PROBLEMA

2.2.1. Service Offer

2.2.1.1. What are we selling?

2.2.1.2. Product Definition

2.2.1.3. Pricing

2.2.1.4. Packaging

2.2.1.5. Positioning

2.2.2. Value Proposition

2.2.2.1. What is the Value Proposition to the Customer?

2.2.2.2. What pain are we solving?

2.3. BUSCA ALTERNATIVAS

2.3.1. Revenue Forecasts

2.3.1.1. Revenue and P&L Forecast (5 Years)

2.3.1.2. Revenue should be split out quarterly

2.3.2. Cost Analysis

2.3.2.1. Should include a description of the costs in entering this business and profitability analysis

2.3.3. Profitability Analysis

2.3.3.1. P&L for the offer to include gross margin, net income and break even analysis.

2.4. ANALIZA LOS RECURSOS QUE REQUIERE CADA TIPO DE ACCIÓN

2.4.1. Sales Strategy

2.4.1.1. Direct Sales Strategy

2.4.1.2. Inside Sales Strategy

2.4.1.3. Channel Sales Strategy

2.4.2. Partner Strategy

2.4.2.1. Channel Strategy

2.4.2.1.1. What 3rd party channels should we consider for reselling this service?

2.4.2.2. Technology Partnerships

2.4.2.2.1. What technology vendors (if any) do we need to work with to execute on this plan?

2.4.2.3. Solutions Partners

2.5. SELECCIONA LA MEJOR ALTERNATIVA

2.5.1. Positioning & Messaging

2.5.1.1. What is the key messaging and positioning for the service offer? (Pain, alternatives, solution)

2.5.1.2. How do we communicate internally?

2.5.1.3. How do we communicate externally?

2.5.2. Promotion Strategy

2.5.2.1. Marketing Programs (Installed base versus new prospects)

2.5.2.2. Advertising (Publications, etc.)

2.5.2.3. Analyst Relations (Target Analysts)

2.5.2.4. Public Relations

2.5.2.5. Events (Trade shows, SEO/SEA, Seminars)

2.5.2.6. Webinars

2.5.3. Demand Generation & Lead Qualification

2.5.3.1. How do we generate and qualify new leads for the target offer?

2.5.3.2. Prospect Lists

2.5.3.3. Key Questions to Ask

2.5.3.4. Sales Collateral

2.5.3.5. Presentations

2.5.3.6. Data Sheets

2.5.3.7. White Papers

2.5.3.8. ROI Tools

2.5.3.9. Other Sales Tools (web site, etc.)

2.6. EVALÚA LA ARTELNATIVA ¿ES SATISFACTORIA?

2.6.1. Numbers, budget, waterfall, break-even (cost>leads>trials>deals)

2.6.2. Sales Programs

2.6.3. Accelerated Learning Strategy, Controls, Metrics

2.6.4. Include feedback loops

2.6.5. Include financial metrics (definition of success)

2.6.6. Pipeline reports, etc…

2.7. IMPLANTAR LA DECISIÓN Y MONITOREAR

2.7.1. EVALUAR RESULTADOS

2.7.2. ¿PRODUCE O NO LOS RESULTADOS DESEADOS?

3. IMPORTANCIA DE LA TOMA DE DECISIONES

3.1. SE CONCENTRA EN LO IMPORTANTE REALMENTE

3.2. SE REALIZA EL PROCESO DE FORMA LÓGICA Y COHERENTE

3.3. CONSIDERA LOS ELEMENTOS TANTO LOS OBJETIVOS COMO LOS SUBJETIVOS

3.4. RECOGE INFORMACIÓN NECESARIA PARA OPTAR O ELEGIR

3.5. CONSIDERA CRÍTICA Y OPINIONES EN TORNO A LA ELECCIÓN

3.6. SE PROCEDE DE MANERA DIRECTA Y FLEXIBLE ANTES, DURANTE Y DESPUÉS DEL PROCESO

3.6.1. Training

3.6.2. Channels

3.6.3. International

3.6.4. Public Sector

3.6.5. Sales

3.6.6. Marketing Communications

3.6.7. Product Management