Pencatatan dan laporan front office (1)

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Pencatatan dan laporan front office (1) by Mind Map: Pencatatan dan laporan front office (1)

1. Menyiapkan dan memperbarui data pada sistem

2. Tanggung jawab resepsionis menyiapkan dan memperbarui sistem

2.1. Memperbarui data room availability

2.2. Memperbarui lembar room allocation sheets

2.3. Memperbarui data pada bookings dairy

2.4. Mencatat biaya tambahan(bila perlu) seperti room upgrade charge dan late check-out charge

3. Internal report

3.1. 1. Arrivals report

3.2. 2. Departures report

3.3. 3. No show report

3.4. 4. Room status report

3.5. 5. Special request report

3.6. 6 occapancy forecast report

3.7. 7. Average room rates report

3.8. 8. Multi atau Double room Occupancy

3.9. 9. Guest list by room report

3.10. 10. Guest list by room report

3.11. 11. Travel agent's commission report

3.12. 12. Special packages report

3.13. 13. Market segment report

3.14. 14. Rooms out of order report

3.15. 15. Daily room revenue summary report

3.16. 16. Daily revenue summary report

3.17. 17. Weekly trading summary report

3.18. 18. Monthly trading summary report

3.19. 19. Year-to-date report

3.20. 20. In-house activity report

4. Ada kala tamu melakukan reservasi mereka meminta perubahan

4.1. Menambah atau mengurangi jumlah kamar

4.2. Mengganti tipe kamar

4.3. Mengubah tanggal kedatangan/kepulangan